When a customer makes an appointment online, your enterprise administrator can decide which e-mails will be sent to the customer itself and how the advisors are alerted.

In most enterprises, an advisor gets at least an e-mail when a customer makes an appointment. 

The confirmation e-mails for the advisor are sent to the e-mailadres which is filled-out in personal details

You can change this to any e-mailadres, depending on the internal organisation of your company