I am having issues connecting to the meeting
Other participants in the meeting cannot hear me
I can not hear the other participants in the meeting
Other participants in the meeting cannot see my video
I am experiencing an overall degraded quality
I can not select the files I want to share in the meeting
What info is required to log a support-case?
I am having issues connecting to the meeting
- As a host
- browse to your meeting URL
- enter your pin
- As a guest
- browse to the meeting url you received from the host
- if this is the first time you use skedify.video, enter your name
- click join
- What to do if you are asked to fill out the "person or conference to call"
Other participants in the meeting cannot hear me
- Make sure correct microphone is selected
Make sure your microphone is not muted - Make sure microphone has permissions to be used in skedify.video :
I can not hear the other participants in the meeting
Other participants in the meeting cannot see my video
- Make sure your webcam is selected
- Make sure the webcam is enabled and the privacy shutter is not closed
- Make sure webcam has permissions to be used in skedify.video
I am experiencing an overall degraded quality
- Make sure you have a stable internet connection
- if audio is echoing, check for nearby devices or double connections
- Reset the settings of skedify.video to the recommended settings
I can not select the files I want to share in the meeting
- Check the supported files
- Alternatively, share your full screen or a specific application
Can I test my settings?
- You can test your settings on https://meet.skedify.video/webapp/conference/test_call
- More info can be found here.
What info is required to log a support-case?
If all above steps do not solve or answer your issue, please log a ticket. Please provide following information to ensure swift handling of your case
- The meeting url
- The timestamp, as accurate as possible when the issue occurred
- Who was the host, who was the participant
- Describe the issue (eg. image freezed, audio quality, shared content not readable)
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